While telechecking is
very important, the best
quality control is to get it right the first
time. Simple, intuitive
grid mapping
can go a long way in reducing problems in
the first place.
Also called
delivery verification, telecheck is the quality
control process of spot-checking a sampling of delivery points in a route or
delivery zone via phone survey. Telecheck may be used to help ensure:
That everyone in the route or delivery zone received
books.
That the books were delivered in a proper manner
(e.g., not tossed in driveways).
That the delivery worker performed the services
for which he or she is seeking payment.
Telecheck should be performed as soon as
possible after carriers check-in routes.
By telechecking routes immediately after
they are completed, telecheck serves as an
electronic version of
backchecking. Promptness
enables the recovery of improperly delivered or dumped
books.
The speed and lower
cost of telechecking makes it practical for
every route to be checked - not just a
sampling of routes typical
in backchecking. This provides a powerful
deterrent to dumping and improper
deliveries.
