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In Depth: Telecheck

By David Parks


While telechecking is very important, the best quality control is to get it right the first time. Simple, intuitive grid mapping can go a long way in reducing problems in the first place.

 

 

 

 

 
Also called delivery verification, telecheck is the quality control process of spot-checking a sampling of delivery points in a route or delivery zone via phone survey. Telecheck may be used to help ensure:
That everyone in the route or delivery zone received books.
That the books were delivered in a proper manner (e.g., not tossed in driveways).
That the delivery worker performed the services for which he or she is seeking payment.
 
Telecheck should be performed as soon as possible after carriers check-in routes. By telechecking routes immediately after they are completed, telecheck serves as an electronic version of backchecking. Promptness enables the recovery of improperly delivered or dumped books.

The speed and lower cost of telechecking makes it practical for every route to be checked - not just a sampling of routes typical in backchecking. This provides a powerful deterrent to dumping and improper deliveries.

 
Related Links:
The Catch-22 of Directory Delivery Quality Control
In Depth: Backchecking

Directory Delivery Glossary: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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