- Also called
delivery verification. Definition: The quality
control process of spot-checking a sampling of delivery points in a route or
delivery zone via phone survey. Delivery verification may be used to help ensure:
· That everyone in the route or delivery zone received
· That the books were delivered in a proper manner
(e.g., not tossed in driveways)
· That the carrier performed the services
for which he is seeking payment.
- Definition: Occupant list forms for verifying deliveries
via telephone survey. Telecheck sheets include
residential and business names, addresses, and phone numbers
grouped by route or delivery zone.