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Publishers were asked to rate their initial delivery
vendors' performances in a number of areas.


Best Performance
1 C+ Avoiding Out-of-Boundary Deliveries
2 C Completing Deliveries on Schedule
3 C Avoiding Duplicated Deliveries
4 C- Delivering ALL BUSINESSES
5 D+ Avoiding Improperly Delivered Books
6 D+ Resolving Complaints
7 D+ Delivering ALL HOMES


Worst Performance


IMPORTANT NOTE: While the industry, as a whole, earned
a C minus average, ratings for individual vendors varied greatly.
On a scale of 1 to 10, individual vendor averages ranged from 3.1 to 9