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Publishers were asked to rate how much
impact the following factors have on the
quality of initial deliveries. The results:

  Most Important
1 Quality of delivery workers
2 Routing quality & methods
3 Delivery verification (telecheck) - Tie
3 Choice of field managers - Tie
5 Delivery company's home office staff
6 Route maps for delivery personnel
7 Weather or other factors beyond control
  Least Important