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Directory publishers were asked to rate how big of
a role the following factors played in selecting and
retaining their company's choice of initial delivery
vendors. The results:
Research by
American Trend
Services
Score
Most Important
1
9.5
Past performance
2
9.3
Quality control methods
3
8.9
Per book delivery prices
4
8.3
Routing methods
5
7.8
Not much choice
6
7.4
Capacity
7
7.2
Personal relationships
8
6.7
Need for multiple vendors
9
6.3
Resistance to change
Least Important
