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Survey of Yellow Page Publishers
Subject: Initial Deliveries

We asked hundreds of yellow page publisher employees to complete surveys on a range of initial delivery issues. The raw data summaries presented here represent phase one of our findings. In phase two, we'll go into more detail and summarize the open-ended survey questions. Phase three will include an analysis and commentary.

Related Link: See the results of our customer satisfaction survey

What has the most impact on initial delivery quality?
The field manager? Mapping and routing?
What about the weather?
What issues are most important to publishers?
Finishing deliveries on time or avoiding
complaints?
Do distribution vendors deliver results?
Publishers weigh in.
How do directory publishers choose their delivery vendors?
Price? Performance?