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Publishers were asked to rate their initial delivery
vendors' performances in a number of areas:
Avg  

Poor

Good

  Sort In Order of Importance

Grade Score 1 2 3 4 5 6 7 8 9 10  
D+ 6.9       Avoid improper deliveries
(Wet books, books not by door, etc)
D+ 6.9       Resolve complaints
(Speed & quality of resolutions)
D+ 6.8       Deliver all homes within the market.
C- 7.0       Deliver all businesses within the market.
C 7.3     Avoid duplicated deliveries
C+ 7.8     Avoid out-of-boundary deliveries
(Deliveries outside intended delivery area)
C 7.6     Complete deliveries on schedule
    1 2 3 4 5 6 7 8 9 10  

While vendors, as a whole, averaged C-, individual vendors scored from 3.1 to 9 on a 1 to 10 scale.
No correlation was found between price and performance.