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Publishers were asked to rate how much
impact the following factors have on the
quality of initial deliveries. The results:

Average

Little
Difference

 Huge
Difference

  Sort In Order of Importance

Rating 1 2 3 4 5 6 7 8 9 10  
8.9   Choice of field
managers
9.6 Quality of carriers
(delivery workers)
9.1   Routing quality and
methodology
8.8   Availability of individual route
maps for delivery personnel
8.3   Delivery vendor's home
office staff
8.9   Delivery verification
(telecheck)
8.2     Weather or other factors
beyond control