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 Are there significant differences in directory delivery vendors?

Directory publishers were asked to rate how big of
a role the following factors played in selecting and
retaining their company's choice of initial delivery
vendors. The results:




  Sort In Order of Importance

Rating 1 2 3 4 5 6 7 8 9 10  
8.9   Per book delivery prices
7.4     Capacity - Big enough to handle large
and/or numerous deliveries (many covers).
9.5 Past performance
8.3   Routing methods
9.3 Quality control methods
(e.g., delivery verification)
7.8     Not much choice
(Few vendors to choose from)
6.7       Need for multiple vendors
6.3       Resistance to change
(no desire to switch vendors)
7.2       Personal relationships (personal or working relationships with delivery vendor staff)